Refund Policy for Printley Online

Effective Date: 1^st Oct 2024

At Printley Online, we strive to ensure your complete satisfaction with every order. However, due to the personalized nature of customized items, we have specific policies regarding refunds and returns.

1. No Refunds for Customized Items

Customized items are created based on your specific requirements and therefore cannot be resold. As a result, we do not offer refunds for customized items unless they are defective or damaged upon receipt.

2. Defective or Damaged Items

If your customized item arrives defective or damaged, please contact us within [X] days of receiving your order to request a replacement or refund.

You will need to provide proof of the defect or damage, such as a photograph and a description of the issue.

3. How to Request a Refund or Replacement

To request a refund or replacement for a defective or damaged item, please contact our customer service team at [Your Contact Information] within [X] days of receiving your order.

Include your order number, a description of the defect or damage, and any supporting photographs.

4. Review and Approval

Our team will review your request and respond within [X] business days.

If your request is approved, we will either replace the defective or damaged item at no additional cost or issue a refund to your original method of payment.

5. Shipping Costs

We will cover the shipping costs for returning defective or damaged items. We will provide you with a prepaid shipping label for the return.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

· Items that have been used or worn.

· Items that have been altered or customized in ways other than the original order specifications.

7. Changes to This Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the new policy.